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FAQ
Q.Are your Ed Hardy products authentic?
A: We are now directly cooperating with the factories working for Ed Hardy, which makes it possible for us to provide you with the high-quality and on-trend Ed Hardy collections at such affordable prices, although we have not been authorized by the Ed Hardy Official Website.
Q.How safe is shopping on EDHARDYCC?
A:We realize how important it is to protect any personal information that you provide to EDHARDYCC, and that is why edhardycc.com maintains the highest levels of security.
edhardycc.com employees are made aware of its privacy practices through periodic communications and training. We limit access to private and confidential data only to those employees with a specific need to retrieve this information and we store data on multiple service systems, in controlled, secure environments.
In the whole checkout process, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. And we do not store your card details (that is why we ask for them for every order placed).
Q.What kind of currency do you accept?
At present,Online we accept USD, GBP and EURO DOLLARS.
Q.How can I pay online?
A:There are currently two ways to pay. Customers can finish online payment with most major credit cards. If customers don't have credit cards, or need to buy a large sum of goods, we strongly recommend Western Union Money Transfer.
A. Online payment with credit cards is the most frequently used payment method, which is fast and efficient. We accept most major cards like Visa, Mastercard, Visa Electron, MC Maestro.
B. Western Union Money Transfer. We can accept payment by West Union when you want to order a large sum of clothes (usually USD 600 above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receptor information of West Union.
Q.Do you offer discounts on bulk orders?
A:When you make a large, one-off purchase on our website, please contact us firstly at saleoutletstore@hotmail.com. You can benefit from discounts.
Q.Will I get an order confirmation?
A:Once you have placed an order, a confirmation email with the order details will be automatically sent to your registered email by our system.
Q.Do you ship your merchandise worldwide?
A:Yes, currently we use EMS (Express Mail Service) as our main carrier and ship our products to most countries and areas that EMS can reach.
Q.How much shipping will be charged for each order and how can I track my parcel online?
A:No matter how many items you purchase per order is fast shipping.
The shipping of your parcel is online traceable. After your order is shipped out, a confirmation email with the online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.
Q.When will my products be delivered?
A:After an order is placed, normally it takes us 1-2 working days to process the order. After that, your ordered item will be shipped out, and a confirmation email with the tracking number and link will be sent to you by email. Usually the item will arrive in 7-10 working days.
Q.What if I'm not in when you deliver?

A:Deliveries will usually be made Monday to Friday, between 9am and 6pm. If you or the intended recipient is not available, you can contact your local post office with your tracking number directly to arrange re-delivery or collect the parcel personally.
Q.How long will it take to receive a refund of my return?
A:The product you wish to return must be in original conditions, i.e. unworn, unwashed, with all tags attached. Otherwise the items will be returned to you.
Refunds will be credited to the original way of payment only. After we get your retuned parcel, we will contact you. Please allow up to 7 working days from the date we receive your return to process your refund.